DATA PRIVACY POLICY
WHO IS THE DATA CONTROLLER?
The person responsible for the processing of personal data is Andreia Silva, N.I.F. 35589979D. The company contact details are as follows:
- Postal address: Atención al Cliente, carrer serreta 6 Bajo - 035(Alicante), Spain.
- Telephone number: 644.71.81.19
- E-mail: andrea@luamodaecochic.com
You are informed that Lua Moda Eco-chic does not use your data to sell to third parties. It is used solely and exclusively for the correct functioning of the customer on our website.
WHAT KIND OF PERSONAL INFORMATION DOES Lua moda eco-chic COLLECT?
Lua Moda Eco-chic only collects the following personal information from you via the relevant forms on our website: name, email address, postal address, telephone number, date of birth, gender and credit card (PAN+CVV2) in compliance with PCI DSS standards or account number (provided in the event of a return) when you visit the WEBSITE, register, place an online order, contact Lua Moda Eco-chic and/or participate in Lua Moda Eco-chic promotions or surveys.
In addition, I collect all the information related to your browsing on the WEBSITE as well as your interaction with the brand.
All personal data collected by Lua Moda Eco-chic comes from the data subject, with the exception of contact details that may be provided to us by friends or family members for the purpose of sending a gift voucher or other gift.
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
Your personal data will be processed for the following purposes, as applicable:
- Management of your registration on the WEB.
- Management of the online sale and purchase. We use your personal information to process and deliver your order, as well as to inform you of the status of your order by email, SMS and/or any other channel available at any time. Also, if we receive your consent, we will keep your credit card details for future purchases.
- Creation of a commercial profile based on your browsing on the WEBSITE. This profile will be carried out by using your personal data and information about your browsing, such as the products viewed or added to the stock exchange, the sections of the WEBSITE visited, the country from which you visit us, etc., to evaluate your preferences and/or personal interests with the aim of offering you WEBSITE content, offers, services and products suited to your profile.
- Management of the Lua Moda Eco-chic loyalty programme.
- Management and sending of information about exclusive promotions and latest news adapted to your profile via email, SMS, post or any other communication channel and/or digital platform. This includes promotional actions, such as, for example, the management of competitions or draws organised by me.
- Prevention, detection and control of abuse and fraud in the use of our services.
- Management of the alert service for the availability of garments and accessories on the WEB.
- Management and sending of communications regarding garments and accessories pending in your bag.
- Management and issuing of documents accrediting the purchase and sale: electronic simplified invoice, sales invoice, TAX FREE.
- Management of the Lua Moda Eco-chic Gift Card.
- Responding to the exercise of your privacy rights, as well as responding to queries, requests and possible complaints that you make through the email channel andrea@luamodaecochic.com.
- Actions and quality surveys aimed at finding out your level of satisfaction in order to create and improve our services.
HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
Lua Moda Eco-chic will keep your personal data only for such period of time as is reasonably necessary, taking into account the needs of responding to issues that arise or resolving problems, making improvements, activating services and complying with requirements under applicable law. This means that it may retain your personal data for a reasonable period of time even after you have stopped using Lua Moda Eco-chic services or have stopped using the WEBSITE. After this period, your personal data will be blocked from all Lua Moda Eco-chic systems.
WHAT GIVES US THE RIGHT TO PROCESS YOUR PERSONAL DATA?
Lua Moda Eco-chic has the following legal basis for processing your personal data:
Execution of the contract
The legal basis for the processing of your personal data is the execution of the purchase contract. In this respect, you are obliged to provide the data necessary for the execution of the contract. Otherwise, it will not be possible to carry out the purchase.
For the following purposes, the legal basis for the processing of your personal data is the performance of a contract:
- Management of online sales and purchases.
- Management and issuing of documents accrediting the sale and purchase: purchase invoice and/or simplified electronic invoice.
Fulfilling a legal obligation
For the following purposes, the legal basis for processing your personal data is the fulfilment of a legal obligation:
- Management and issuing of the purchase and sale invoice.
- Responding to the exercise of your privacy rights, as well as dealing with queries, requests and possible complaints that you make through the Customer Service channel.
Consent
For the following purposes, the legal basis for the processing of your personal data is your consent, if you have given it:
- Management of your registration on the WEB.
- Management of the Lua Moda Eco-chic loyalty programme.
- Management and sending of information on exclusive promotions and latest news.
- Creation of a commercial profile based on your browsing on the WEBSITE.
- Management of the garment and accessory availability alert service on the WEB.
- Management and sending of communications regarding garments and accessories pending in your shopping cart.
- Retention of payment card details for future purchases.
- Management of the Lua Moda Eco-chic Gift Card.
The withdrawal of your consent to this processing does not condition the execution of the purchase contract concluded between you and Lua Moda Eco-chic.
Legitimate interest
For the following purposes, the legal basis for processing your personal data is legitimate interest:
- Prevention, detection and control of abuse and fraud in the use of our services.
- Sending satisfaction surveys about products purchased or services used by you to ask for your opinion and to be able to offer improvements.
Our legitimate interest is to ensure that our website remains secure and to help me as the owner of Lua Moda Eco-chic to understand your needs, expectations and satisfaction with the brand and therefore improve our services from time to time. All these actions are done in order to improve your satisfaction and ensure a unique browsing and shopping experience.
TO WHICH RECIPIENTS MAY WE DISCLOSE YOUR PERSONAL DATA?
Your personal data may be disclosed to the following recipients:
- Public Administrations and Bodies when so required by tax, labour, Social Security or any other applicable regulations.
- Companies in charge of data processing (providers of fraud detection and prevention, technological and analytical services, customer services, advertising and marketing services, etc.) and, in general, third party providers that are necessary for the provision of the services offered by Lua Moda Eco-chic (courier and transport service providers, etc.).
- Brands associated with me: will only be used with other merchants ("Brands associated with Lua Moda Eco-chic") sell their products ("Products of brands associated with Lua Moda Eco-chic") through our WEBSITE. In this sense, our WEBSITE serves as a sales platform between you and the brands associated with Lua Moda Eco-chic. This information is available to you in each of the tabs of the Products of brands associated with Lua Moda Eco-chic, in which it is expressly stated that the product in question will be sold and shipped by the brand associated with Lua Moda Eco-chic, also identifying that brand.
If you purchase Products from a Lua Moda Eco-chic partner brand on our WEBSITE, you conclude a contract directly with one of our partner brands. In such cases, Lua Moda Eco-chic will only provide the partner brand with your personal data that is strictly necessary for the Lua Moda Eco-chic partner brand to fulfil its invoicing and product delivery obligations. In this respect, Lua Moda Eco-chic guarantees that your personal data will only be processed by the brand partner of Lua Moda Eco-chic for the purposes indicated above. In this regard, we inform you that your personal data communicated to the brand associated with Lua Moda Eco-chic are as follows:
- Name and surname
- Product delivery address
- E-mail address
- Telephone number
Please note that each of the brands associated with Lua Moda Eco-chic has its own Privacy Policy, which you will find available on the websites of the respective brands associated with me. In this regard, Lua Moda Eco-chic is not responsible for the provisions contained in such privacy policies or the data processing practices of Lua Moda Eco-chic's partner brands.
Lua Moda Eco-chic does not sell your personal data to third parties under any circumstances.
HOW DOES Lua Moda ECO-CHIC PROTECT YOUR PERSONAL DATA?
The WEBSITE uses information security techniques such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to data and ensuring the confidentiality of the same. To achieve these purposes, you agree that Lua Moda Eco-chic obtain data for the purposes of authentication of access controls.
In addition, any transactions made through the WEB are carried out through secure payment systems. Confidential payment data is transmitted directly and in encrypted form (SSL) to the corresponding entity.
Lua Moda Eco-chic declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it processes, as well as to avoid its loss, alteration and/or access by unauthorised third parties.
WHAT ARE YOUR PRIVACY RIGHTS IN RELATION TO YOUR PERSONAL DATA?
You are entitled to the privacy rights reproduced below, which can be exercised by contacting us at the following e-mail addressandrea@luamodaecochic.com. In order to process your request to exercise your rights, we may ask you to provide proof of your identity.
| Right of access | You have the right to obtain confirmation as to whether or not Lua Moda Eco-chic is processing personal data concerning you, as well as the right to access the personal data that Lua Moda Eco-chic holds about you. |
| Right of rectification | You have the right to request that Lua Moda Eco-chic rectify personal data where it is inaccurate or complete where it is incomplete. If you are registered on our WEBSITE, it may be easier for you to correct them directly by modifying your profile. |
| Right of erasure/right to be forgotten | You can ask us to delete personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected. |
| Right of limitation | You have the right to request the limitation of data processing, in which case we will only keep the data for the exercise or defence of claims. |
| Right of portability | You have the right to receive personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where the processing is based on consent or a contract and is carried out by automated means. |
| Right to object | You can object to the processing of personal data based on the public or legitimate interest pursued by Lua Moda Eco-chic, including profiling. In this case, Lua Moda Eco-chic will stop processing the data, except for compelling legitimate reasons or the exercise or defence of possible claims. You also have the right to object to the processing of data for direct marketing purposes. |
| Automated individual decisions | If applicable, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. However, such a right may not be exercised if the decision is necessary for the conclusion or performance of a contract between you and Lua Moda Eco-chic; is authorised by law applicable to Lua Moda Eco-chic provided that it provides for adequate measures to safeguard your rights, freedoms and legitimate interests; or is based on your explicit consent. |
| Right to lodge a complaint | You have the right to lodge a complaint with the Spanish Data Protection Agency or with the competent local supervisory authority. |
CHANGES TO THE PRIVACY AND COOKIES POLICY?
In the event that we proceed to modify the content of the Privacy and Cookies Policy, we will notify you via the WEBSITE or to your e-mail address when the changes significantly affect your privacy, so that you can analyse them and, where appropriate, exercise your rights as a data subject.
CONTACT ME:
You can contact me by e-mail andrea@luamodaecochic.com
You can also write to me from Monday to Saturday from 9:30 to 13:00 and from 16:00 to 18:00. Through the WhatsApp of the web.
If you write out of hours and I can provide you with an answer, I will do so, otherwise I will contact you first thing the next working day.